How Are We Doing? Measuring Your Satisfaction
As part of its management of the Ticket to Work program, Social Security is surveying beneficiaries to determine their satisfaction with Employment Networks (ENs) and the Ticket to Work program. If you are a beneficiary who received a survey, we are asking you to share your thoughts and experience to help us improve the program.
What does the Survey Ask?
The EN Beneficiary Satisfaction Survey asks you to:
- Rate how satisfied you are with your EN’s services and staff
- Identify your EN’s strengths and weaknesses
- Evaluate how well your EN meets your needs and expectations
- Describe your job, if you are working
- Tell us how we can improve the Ticket to Work program
How Do I Know If I’ve been Selected?
Social Security selected over 25,000 beneficiaries to participate. You have been selected to complete a survey if you received a questionnaire from Social Security in the mail. You may complete the survey online using a unique ID number assigned to you. If you do not have access to the internet, you can complete a paper survey or respond by phone. A paper copy of the survey along with a paid-postage envelope for its return has been mailed to all individuals selected to participate in the survey.
If you received a survey and have questions or need assistance completing the survey, call EurekaFacts at 1-855-403-4800 (V) or email ttw@eurekafacts.com. TTY users, please contact your local Relay Center for assistance.
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2 Comments
Due to unique sircumstances, I have no more "trial work period" left at this time. I'm still experiencing debilitating health with additional problems and am wondering if I can actually do any work. Also, any experience I have had is quite out-of-date and am thinking about the possibility of new training in some kind of certificate computer program possibly. Might there be any help for individuals in this situation? In the past, I have looked for programs within the "ticket to work" area with no success.
Hi Don, If you are age 18 through 64 and are currently receiving SSDI and/or SSI the Ticket to Work program may be able to help you. A Vocational Rehabilitation (VR) agency may help you if you want to return to work but need more significant services before you can start. VR can help you get ready to work, and, if necessary, you can then find an Employment Network or EN who can help you keep the job and make more money. If you’re ready to get started today, we just you speak to a representative and discuss your situation. Call 1-866-968-7842 (V) or 1-866-833-2967 (TTY). Best to you and keep us posted on your progress!