How Are We Doing? Measuring Your Satisfaction
As part of its management of the Ticket to Work program, Social Security is surveying beneficiaries to determine their satisfaction with Employment Networks (ENs) and the Ticket to Work program. If you are a beneficiary who received a survey, we are asking you to share your thoughts and experience to help us improve the program.
What does the Survey Ask?
The EN Beneficiary Satisfaction Survey asks you to:
- Rate how satisfied you are with your EN’s services and staff
- Identify your EN’s strengths and weaknesses
- Evaluate how well your EN meets your needs and expectations
- Describe your job, if you are working
- Tell us how we can improve the Ticket to Work program
How Do I Know If I’ve been Selected?
Social Security selected over 25,000 beneficiaries to participate. You have been selected to complete a survey if you received a questionnaire from Social Security in the mail. You may complete the survey online using a unique ID number assigned to you. If you do not have access to the internet, you can complete a paper survey or respond by phone. A paper copy of the survey along with a paid-postage envelope for its return has been mailed to all individuals selected to participate in the survey.
If you received a survey and have questions or need assistance completing the survey, call EurekaFacts at 1-855-403-4800 (V) or email firstname.lastname@example.org. TTY users, please contact your local Relay Center for assistance.